Dan

Smith

D3-920 Whittaker Rd

PO Box 460

Malahat, BC V0R 2L0

778 587 8776 - cell

[email protected]

SUMMARY

IT specialist with 15 years experience, having a strong background in project management having led over 50 different IT projects.  Proven customer service and support abilities including computer hardware maintenance, networking troubleshooting and deployment with Windows/Linux home/EC2 server administration experience.


EXPERIENCE

Software Support Technician, Comtech

Langford, BC — 2015-present

My role at Comtech is to answer users' technical questions using a variety of methods including phone, email, webinar, and others. Build and document reports, data imports and export modules using custom C-like language. Troubleshoot and efficiently resolve client issues. Track time and activities, and record notes of conversations accurately. Communicate trends in customer issues and requests with team coordinator.



Data Entry Expert, MPlan Solutions Inc.

Maple Bay, BC — 2007-2015


My role at MPlan was to input aircraft manufacturer’s maintenance data, sourced from paper copies, PDFs, or other electronic copies and input them into a proprietary software “WinAir”. WinAir uses MS SQL with over 350 tables as its backend. During the last four years I have also been the server and workstation administrator.

Accomplishments

  • Created custom views in order to review our work in a standardized manner
  • Learned, then taught, how to enter data directly into the database using queries, speeding up our process, while taking into account the complex relationship between the tables
  • Upgraded our server after hardware failures
  • Interacted directly with customers around the world
  • Project leader for over 50 projects
  • Multitasking multiple large projects at once
  • Created maintenance programs for the entire Dash-8 aircraft series
  • Client facing customer service and support
  • MS SQL administration
  • Process driven
  • Network planning, wiring, and management
  • Windows server administrator
  • MS Office / Libreoffice expert


General Worker, The Old Farm Market

Duncan, BC — 2006-2007

I started as a produce clerk and after a year I was taking stock orders.


Accomplishments


  • Delivery driver
  • Forklift operator
  • Inventory management

Web Programmer, Banta New Media Inc.

Victoria, BC — 2000-2006


A small startup whose goal was to be the eBay for manufacturers.


Accomplishments

  • HTML/JavaScript programmer
  • Graphic designer using photoshop and illustrator

EDUCATION

Elphinstone Secondary

High School — 1994-1999

Successful completion of high school with honours in computer sciences.

Camosun College

First year college — 1999-2000

Successful completion of first year computer sciences university transfer program.

HOBBIES/INTERESTS

  • Movies
  • Hiking/Camping
  • Linux home/EC2 server administration
  • MySQL
  • Apache
  • Owncloud
  • Samba/NFS
  • Postfix
  • SSL certificates
  • Designing / constructing television and 3G antennas for fun and practical use

REFERENCES

Available upon request.